Terms of Service

Last updated: May 16, 2026

Acceptance of these terms

By signing in to Pillar (“the Service”), you agree to these terms on behalf of yourself and, where applicable, your organization. Pillar is operated by Apollo Franklin (“we,” “us”). If you don’t agree, please don’t use the Service.

Accounts

You’re responsible for keeping your account credentials secure and for activity that happens under your account. If you suspect unauthorized access, reset your password or contact your tenant admin immediately.

Accounts are provisioned by tenant admins on behalf of organizations that have engaged Apollo Franklin. Don’t share your account with other people.

Acceptable use

You agree not to:

Use the Service to host content that is unlawful, infringing, or harmful.
Reverse-engineer, scrape, or attempt to gain unauthorized access to the Service or its underlying infrastructure.
Use the Service to send spam, malware, or unsolicited bulk email.
Interfere with other tenants’ use of the Service.

Your content

You and your organization retain ownership of the content you create in Pillar (pages, posts, forms, lead data, etc.). You grant Apollo Franklin a limited license to host, store, process, and transmit that content as necessary to operate the Service.

You’re responsible for the content you publish and for ensuring you have the rights to publish it.

Our intellectual property

The Pillar software, branding, and documentation are owned by Apollo Franklin. These terms don’t grant you any rights in our IP beyond the right to use the Service while your account is active.

Service availability

We aim to keep Pillar available and performant, but we don’t guarantee uninterrupted service. Maintenance windows and unforeseen outages may occur. We’ll do our best to give notice for planned downtime.

Termination

Your organization may terminate its use of Pillar at any time. We may suspend or terminate access if you violate these terms, if continued access creates a security or compliance risk, or if your organization’s engagement with Apollo Franklin ends. On termination, we’ll retain or delete your data in line with the Privacy Policy.

Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of liability

To the maximum extent permitted by law, Apollo Franklin is not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the Service.

Governing law

These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law principles. Disputes will be resolved in the state or federal courts located in that jurisdiction.

Changes to these terms

We may update these terms from time to time. Material changes will be announced inside Pillar or by email to account owners. Continued use of the Service after an update constitutes acceptance of the new terms.

Contact

Questions about these terms? Email info@apollofranklin.com.